Sections in this category

Ownership Transfer

  • Updated

New Homeowner

Congratulations on your purchase of a SPAN Home! 

To get started, please contact SPAN Support using the widget below or by emailing us the following information:

  • Your First & Last Name
  • Your new address
  • Your move-in date
  • The email address you would like to use for your SPAN account
  • Your SPAN panel's serial number. Locating your Panel's Serial Number

Once your request is verified, you will receive an email with a link to download the SPAN Home App and finish creating your account and completing the standard onboarding steps:

Downloading the SPAN Home App

Setting Up Your Account

Navigating the SPAN Home App

 

Previous Homeowner

Thank you for being a part of the SPAN family! We hope you will consider a new SPAN Panel for your new home!

To ensure the move-in process goes smoothly for the new homeowner, please contact SPAN Support ASAP through our Support Form with the following information:

  • Serial number of your panel(s)
  • Your move-out date
  • Whether you'll be taking your solar, storage, or EV charger with you.*
    * We need to know if anything about your electrical system will change when you move.

The following information will be visible to the new homeowner:

  • Area & Circuit Names: We recommend renaming areas and circuits to ensure any personal information is removed (e.g. Emily's Room should be renamed Bedroom #1)
  • Appliances: Please remove any appliances you are taking with you.
  • Configured Storage and Solar Systems

The following information will not be visible to the new homeowner:

  • Your personal information
  • Your energy usage data

This information will be unlinked from your panel and archived under your account.

Once we begin the transfer process you will no longer have access to the SPAN Home App or be able to control your panel. If you purchase a new SPAN panel or move into a home that has one, we can reactivate your account and link it to the new panel.