When are you available?
Monday - Friday, 5am - 5pm PST
How can I reach you?
❓ Email us using the ‘Contact Us’ widget on every page of our website
👩💻 Email us directly at support@span.io
☎️ Call our support line at 415.286.5252
📱 Follow the prompts under 'Shortcuts' > 'Get Help' in your SPAN Home App or Installer App
Once we receive your request, you should expect to receive a response within 1 business day.
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For life-threatening emergencies, please dial 911. If you need emergency electrical support, please contact your local electrician’s emergency line. If there is a grid outage in the area, we recommend contacting the utility for more information. |