How to set your Always On Circuits

In the SPAN Home App, there is an option to set certain circuits as “Always On.“ Circuits marked as “Always on” should include essential items such as internet routers, modems, smoke alarms, or surge protectors. This helps to ensure you have a smooth backup experience and a consistent internet connection, even during an outage.

Homeowners are able to make adjustments to these settings through their SPAN Home App at any time. Instructions for updating “Always on” circuits will differ depending on the panel you have:

• SPAN Panel MAIN 32

• SPAN Panel MAIN 40 and SPAN Panel MLO 48

Not sure which panel you have? Check out this article: How do I know which SPAN Panel I own?

CONSIDERATIONS FOR ALWAYS ON

Please keep the following in mind when setting up your “Always On” breakers:

• We recommend only marking circuits with critical services needed to maintain the smart capabilities of your panel as “Always On.” This includes networking equipment.
• If you have multiple circuits with networking equipment, you’ll want to mark each of these as “Always On.”
• Circuits marked as “Always on” cannot be turned off with Home App circuit controls.
• For sites with SPAN and a compatible storage systems, circuits marked “Always on” will automatically be marked as a Must Have Backup Priority and this cannot be adjusted.
• Any circuits marked as an oversized load by your installer cannot be set as “Always on” and will not be backed up during an outage.
• For SPAN 40/48 panels, you’ll only be able to mark up to 5 circuits as “Always On.”

ALWAYS ON BREAKERS - SPAN 32

Open your SPAN Home App and click “Settings“ in the lower righthand corner of the app and then select “All Settings.“ Scroll down until you find the section titled “Settings” and select “Always on” circuits from the list. Click on the circuits you want identified as “Always on” and a white checkmark will appear next to the name. If you don’t want to have a circuit marked as “Always on,” simply click the name again until the check mark is gone. After making your needed updates, click the “Save circuits“ button.

ALWAYS ON BREAKERS - SPAN Panel MAIN 40 and SPAN Panel MLO 48

Open your SPAN Home app and click “Devices” at the bottom of the screen. Click on the panel image and choose “Select “always on” breakers” from the list. Scroll through your circuits or use the search bar to find the needed circuit. You’ll be brought to the “Always On breakers“ page where you’ll see your currently chosen “Always on“ breakers. Click “Add Always On breakers.“ Scroll through or use the search bar to type out the breaker you’d like marked as “Always on“ and click on it. The breaker will now be listed on the “Always On breakers“ page.