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Locating your SPAN Panel Part and Serial Number

  • Updated

When reaching out to SPAN Support, you may be asked to provide the part number and unique serial number of your SPAN Panel, which can be found on the SPAN Panel as well as within your SPAN Home App.

The part number will be begin with "1-00800" or "1-00200," letting us know the type of panel you have.  The serial number will begin with either "NT" or "NJ" followed by 9 digits reading either:  NT-XXXX-XXXXX or NJ-XXXX-XXXXX.

Locating the Part/Serial Numbers on the SPAN Panel

All SPAN Panels have the part and serial numbers located on a sticker with a QR code on the panel. The sticker can be found either on the inside of the door or in the upper left corner of the panel enclosure along the inner edge:  

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If you recently moved into a newly constructed home that already had SPAN pre-installed, the label will be in the upper left corner of the enclosure. We also recommend taking a look here for helpful information about getting started with your SPAN. 

 

Locating the Part/Serial Numbers in the SPAN Home App

The panel part and serial numbers can be found in the app by going to "Shortcut," choosing "All Settings" and clicking on "Software and Serial."

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