The SPAN Home App may display an alert to show that something is not behaving as expected. Below is a table of common alerts, what they mean, and what action you should take. If the recommended
action does not work, please contact firstname.lastname@example.org.
|⚠️ Alert ⚠️||Content||Action|
If you have a battery:
|Your home is currently experiencing an outage. Manage your backup priorities if you have a Battery to extend your backup life. Turn notifications on to be notified when your power is back online.|
|"Panel Offline"||Please verify that your internet router is working. If it is, you may need to connect to a wifi network provided by the Panel to re-establish connectivity.||Check that your internet router and other home network equipment are powered and operating normally.|
|"Contact SPAN"||Your Panel has lost its connection to your battery system. Please contact Span Support.||If it does not shortly recover, please contact email@example.com for assistance.|
|Your Panel has lost its connection to your Tesla battery system due to a missing or incorrect password. Please contact Span Support.||Please contact firstname.lastname@example.org for assistance.|
|"Setup In Progress"||
SolarEdge system still being configured. Battery data temporarily unavailable. Please contact Span if this persists for more than 48 hours after installation.
|If it does not complete configuration after 48 hours, please contact email@example.com for assistance.|
|"Contact SPAN"||We encountered a fault with your battery system. Your Panel will remain in its current state until the error is cleared by Span Support.||Please contact firstname.lastname@example.org for assistance.|