| Before you can log in to the SPAN Installer App, you will need to Create an Account. If you have not yet created your account and set your password, follow the instructions here. |
If you have already created your account and are unable to log in, you can follow the below instructions for resetting your Installer App password.
1. On the home screen of the Installer App, click Forgot your password
2. Enter your email address*, then click Send Email.
*Your email address should be the company email that you used to take the SPAN Installer Training and create your account under.
3. Check your email inbox for an email from SPAN. The email should appear in your inbox almost immediately after submitting it. Please check your spam and junk folders if you are unable to locate the password reset email.
4. Open the email and follow the instructions provided to reset the password.
If you do not receive an email to reset your password:
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Confirm that the email address you are entering is correct
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Confirm you have already created your account under that email by selecting the ‘Create An Account’ option on the login screen
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If all else is correct, contact SPAN Support for help