How do I reset my password to the SPAN Installer App?

Installer's who have become SPAN-Authorized will be invited to the SPAN Installer App and directed to set up their account (either by following the link in the email invite or using the temporary password included in the invite. This account is separate from your Tech Portal account so if you have not set this up, please follow the instructions here. 

If you have already created your SPAN Installer App account and need to reset your password, follow these steps: 

Open the SPAN Installer App and click the "Forgot Password" option at the bottom of the login screen. Enter the email address used for your Tech Portal account (you do not need to include the .spanportal ending).  Click Submit and if you do have an account set up with that email, you'll receive an email almost immediately (if you don't see it in your inbox, check your spam box).  Follow the link in the email you received and you'll be directed to set up a new password. Once completed, you'll be able to log into the app with the password.

What if I don't receive an email to reset my password? 

There are a few reasons you may not have gotten the email: 

• The email used was incorrect. Double check that you used the same email that you use for your Tech Portal account (do not include the .spanportal ending required for Tech Portal login). 
• You may not have set up your SPAN Installer App account. Follow the instructions here to resend the invite. 
• Your company may not have finished signing up for you to become SPAN-Authorized. Check with your Tech Portal admin to see if they have submitted and received confirmation that their Authorized Installer Agreement was signed. Learn more here. 
• You may not have completed installer training in the Tech Portal. Learn how to complete that here. 

If none of the above works or you still can't confirm why the email didn't get sent, please contact SPAN Support for help.