What is the Installer App?
The SPAN Installer App is required for all SPAN installations and is only available to installers who are SPAN-Authorized. You can learn more about this full process here: Getting SPAN-Authorized.
If you are a homeowner and need help setting up your SPAN Home Account, please refer to this article instead: Setting Up Your Account.
How do I get access to the SPAN Installer App?
An invitation to the app is automatically emailed to installers after they complete our installer training in the Tech Portal - as long as their company has submitted and had their Authorized Installer Agreement approved. The invite will not send unless both requirements are fulfilled.
Follow the link in the email to download the SPAN Installer App and you'll use the temporary password included in your email invite to login for the first time. You'll then be prompted to create your permanent password.
What if I didn't get the email or my link expires?
If you never received your email invite and you meet all requirements, double check your spam folder first. If you still don't see the email or you get it and the link has expired (it expires after 7 days), please download the Installer App from The App Store or Google Play and select "Resend Access" on the login screen.
You'll be sent an update invitation to set up your account - be sure to use the password on the most recent email you receive.
What if I forget my password?
If you previously set up your account and forget your password, you'll choose the "Forgot Password" option on the login screen of the app and input your email address.
If you are told your account has not been set up, instead you'll choose the "Resend Access" option and input your email.
Follow the instructions in the email you receive.
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