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Setting Up Your Account

  • Updated

After your panel is fully installed, you should receive an introduction email inviting you to download the SPAN Home App and set up your account. 

IMPORTANT: If you followed the link in the email sent by your Installer and were not taken to the below "Create your Account" page, you may need to briefly turn off your VPN or Firewall (if you have either), and try again. We have seen instances where these tools can block our account registration software.
  • To create your account, find your SPAN introduction email. In it, there is a link to the homeowner app to set up your account:

    Screenshot 2024-01-19 at 1.25.58 PM.png

  • Once in the homeowner app, fill out the following fields to set up your account: 
    •  Name
    •  Phone
    •  Password
      *The email address displayed is the email used for the invite
  • Click Next and you'll be directed to assign a name to your new SPAN panel and be givin the option to allow or reject SPAN notifications. 
  • Once completed, you'll be directed to the Home screen.
    Screenshot 2024-01-18 at 4.33.24 PM.png

If this information needs to be accessed or updated later, click Settings on the Home screen followed by All Settings and scroll through the list until you find the setting you need to view or edit.