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SPAN Panels - Connectivity

  • Updated

Communication

An internet connection is required to control SPAN with the SPAN Home App and monitor energy flow and usage data, learn more about this here: Internet Connectivity & SPAN

SPAN Panel contains an internet-connected gateway that connects via ethernet and Wi-Fi. In the case of an internet outage, SPAN Panel automatically switches to a cellular backup connection when available. 

NOTE: Cellular backup should not be relied on as a primary mode of connectivity and may not be available in areas where cellular service is poor.

The SPAN Panel will continue to operate according to its most recent settings even when home internet or cellular service are temporarily lost. The SPAN system will also continue to monitor the utility grid and transition into off-grid mode in the event of a power outage.

In the event that you accidentally turn off the Circuit controlling your home router, the Emergency Reconnect option in the SPAN Home app allows you to connect to the SPAN panel's local wi-fi and turn your home's internet circuit back on.

API and Home Automation

Today, SPAN does not have an open API for local control.

For Home Automation purposes, SPAN is only compatible with Alexa Integration.

We are always evaluating new platforms and hope to offer an API solution in the future, however, there is no set timeline for when or if this will become public.

Updates

The SPAN Panel will periodically receive free, over-the-air (OTA) software updates so you can enjoy the latest features and updates.

Security

Our users’ privacy and security is of the utmost importance. All communication pathways between devices connected to your Span panel and between the Span panel and the cloud are encrypted using industry-standard security protocol including TLS 1.2 and AES-256. As new features and updates are developed, the Span system is rigorously tested against these standards to maintain our commitment to our users’ privacy and security.

Read more about our Privacy Policy here.