Communication
An internet connection is required to control SPAN with the SPAN Home App and monitor energy flow and usage data.
SPAN Panel contains an internet-connected gateway that connects via ethernet and Wi-Fi. In the case of an internet outage, the SPAN Panel automatically switches to a cellular backup connection when available.
NOTE: Cellular backup should not be relied on as a primary mode of connectivity and may not be available in areas where cellular service is poor.
The SPAN Panel will continue to operate according to its most recent settings even when home internet or cellular service is temporarily lost. The SPAN system will also continue to monitor the utility grid and transition into off-grid mode in the event of a power outage.
In the event that you accidentally turn off the Circuit controlling your home router, the Emergency Reconnect option in the SPAN Home app allows you to connect to the SPAN panel's local wi-fi and turn your home's internet circuit back on.
Learn more about internet connectivity, especially wifi connections, here: Using Wifi with SPAN.
API and Home Automation
Homeowners with a SPAN Panel MAIN 32 are able to access panel data via SPAN API, which enables secure, on-premise software integrations between a SPAN Panel MAIN 32 and other devices or applications on the same local area network (LAN). Documentation and source materials to help with this can be found on GitHub, here. Keep in mind that the SPAN Support team is not able to provide guidance outside of directing homeowners to this documentation.
If you are unsure whether you have a SPAN Panel MAIN 32 panel, you can confirm this here: How do I know which SPAN Panel I own?
Updates
The SPAN Panel will periodically receive free, over-the-air (OTA) software updates so you can enjoy the latest features and updates.
Security
Our users’ privacy and security are of the utmost importance. All communication pathways between the SPAN panel and the cloud are encrypted using industry-standard security protocols. As new features and updates are developed, the SPAN system is rigorously tested against these standards to maintain our commitment to our users’ privacy and security.
Read more about our Privacy Policy here.