How do I close my account?
Complete and submit this support request form. SPAN will respond to your request and confirm receipt within one business day.
Can I download my data before I delete my account?
You can download your energy data using the historical charts on the Stats screen within the SPAN Home app. See this FAQ article for instructions. All other account-related data will be lost.
Will my account and energy data be recoverable?
Account information will not be recoverable after deletion. Panel energy data will remain accessible to other accounts that already have access to the same SPAN panel.
What happens to my data if I delete my account?
All personally identifiable information associated with your account will be permanently deleted. SPAN may retain information as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
How does SPAN use my account data?
SPAN values transparency about the types of personal information collected and its use. Our privacy policy describes in detail how we collect and use your information, and it provides guidance about how to control your personal information.