Why become a SPAN-Authorized installer?
Before installing and commissioning SPAN products, we require installers to complete our online training course to become SPAN “Authorized.” Once training is completed, installers are given access to our Installer App, which allows you to commission our products and activate the homeowner’s account.
If multiple installers within a company will be installing SPAN products, each installer will need to complete the training.
How do I become SPAN-Authorized?
To become SPAN-Authorized, someone with legal signing authority for an installer’s company will first need to fill out an application and sign our Authorized Installer Agreement, following these instructions:
- Go to the Tech Portal.
- Click the “Enroll as a SPAN Installer Company” button at the top of the page and fill out the application.
- Within 30 minutes, our Authorized Installer Agreement will be sent to the provided email. Once signed, it will take up to two business days for us to review and approve the application.
Once approved, this individual will be made the company’s Account Admin on our Tech Portal. From there, they can invite members of their company to the Tech Portal, allowing installers access to our resources and training course. To begin training, they will simply click the green “Get Installer Training” button on the Tech Portal homepage.
If an installer is interested in learning more about SPAN or has questions before or after becoming authorized, they can fill out our Get Quote form (choosing Professional) and a member of our Sales team will follow up.
How do I invite my team to get SPAN-Authorized?
Your company’s Account Admin for the Tech Portal can invite members of your team to the portal as follows:
- Go to the Tech Portal and click "Administer Your Account" from the listed options.
- Select "Add Employee," enter their name and email, and assign their role to unlock relevant content for their position.
- Once completed, an email invitation will be sent to the newly added user to access the Tech Portal.
How do I log into the Tech Portal and complete training?
Once you receive the invitation to join the Tech Portal from your Account Admin, you’ll navigate to the portal and click the green “Get Installer Training” button to start training. A password will not be needed to login, but you must use the email your employer used to invite you to the portal.
Training consists of several videos that collectively take about an hour to view. After each video, be sure to scroll to the bottom of the page and click the checkbox.
Once you’ve finished all the videos and checked all of the boxes, you’ll be emailed an invitation to download and log into the Installer App. If this does not happen, double check each training video to ensure the boxes are all checked.
How do I log into the Installer App?
After you finish your training, you’ll be invited to download the SPAN Installer App. If you don’t see this email in your inbox after finishing training, download the SPAN Installer App from The App Store or Google Play and click the “Resend” button.
The first time the App opens, it should ask you to fill out your details and create a password. If this doesn’t happen, simply login using the password found at the very bottom of the email you received and then update the password later.