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How can I contact you?

  • Updated
Spanish support is available Monday - Friday from 5am - 2pm PT via phone and email.

When are you available?

Monday - Friday, 5am - 6pm PT

How can I reach you?

❓ Email or Chat with us using the ‘Contact Us’ widget on every page of our website
👩‍💻 Email us directly at
☎️  Call our support line at 415.286.5252
📱 Follow the prompts under 'Shortcuts' > 'Get Help' in your SPAN Home App or Installer App

Once we receive your request, you should expect to receive a response within 1 business day.

For life-threatening emergencies, please dial 911. If you need emergency electrical support, please contact your local electrician’s emergency line.

If there is a grid outage in the area, we recommend contacting the utility for more information.